Refund Policy

Payments are processed by Paddle

Payments for DirectBalkan subscriptions are processed by Paddle, which acts as our Merchant of Record and is the seller of record for each subscription transaction. Refunds for these transactions are handled through Paddle’s payment process and paid back by Paddle to the original payment method.

Because Paddle processes the payment, WebResenje PR does not issue a separate direct refund for a Paddle transaction.

Refund eligibility

Whether a refund is available depends on applicable law, the Paddle buyer terms that apply to your purchase and the circumstances of the purchase, for example a duplicate or mistaken charge, or a service problem we could not resolve.

A monthly subscription can be cancelled at any time to stop future renewals; you keep access until the end of the period you have paid for. Cancelling does not by itself refund the current period.

How to request a refund

• Use the link in the receipt email Paddle sent you for the purchase, or contact Paddle’s buyer support, to request a refund or ask about a charge.
• You can also write to us at info@directbalkan.com with your Organization name and the date of the charge, and we will help you with the request.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under mandatory law, including consumer protection law where it applies to you.

Contact

Questions about this policy: info@directbalkan.com. WebResenje PR, Karađorđeva 58, 26000 Pančevo, Serbia.